All of our product are custom product and we manufacture the case after a buyer order a product. The cooling period is 1 (one) day after purchasing, before the item is made and shipped. It means that buyer can change the product option or cancel a purchase agreement for full refund during the cooling period.

If you find that the item is broken, defect, faulty or incorrect when you receive the item, please contact our email favocase@gmail.com for return or exchange immediately and don't forget quoting your order reference number. Please always contact us before shipping your item back to us. We can offer you exchange or money refund then. Purchased product can be exchanged or ask for money refund in an unused shape for within 14 days of delivery.

Keep in mind that the displayed photo in website and the printing on the case may not exactly same due to light of photography effect. The cases are made to withstand the light occasional drop, there is no guarantee that your phone is fully protected from hard impact.
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